Service 04/AI, automation & Node
Assistants grounded in your own documents, workflows that move data between the tools you already pay for, and the Node services underneath both.
WhatsApp assistant
Workflow builder
Run log
Messy in, structured out
Conversation on one side. Records on the other.
Messages, invoices and forms arrive as they come. What lands in your systems is a clean row, with anything uncertain routed to a person.
→
Raw inputGrounded + checkedStructured record
What we build
We start from a task someone does by hand every day. If we cannot name that task, the project is not ready.
01
Customer assistants
WhatsApp, web chat and email agents grounded in your menu, catalogue or policy documents, with a hand-off to a human.
02
Document processing
Invoices, purchase orders and forms read into structured records, with a review queue for anything low-confidence.
03
Internal tools
Dashboards and admin panels for the work that currently lives in a shared spreadsheet.
04
Workflow automation
Order, lead and support data moved between store, CRM, accounting and messaging on a schedule or a trigger.
05
Node APIs & services
The back end under all of it: REST and GraphQL APIs, queues, cron workers, Postgres, deployed and monitored.
06
Reporting
Scheduled reports assembled from several systems and delivered where the team will actually read them.
The automation process
Six stages. Stage two decides whether we continue, and we will say so if the answer is no.
01
Map the task
We watch the work happen, count how long it takes and how often, and write the steps down as they actually run.
02
Feasibility & cost
Hours saved against build and running cost, including model spend. If it does not pay back, we say so before you commit.
03
Pilot
One narrow version on real data, running alongside the manual process so the two can be compared honestly.
04
Guardrails
Grounding in your documents, refusal rules for price and stock claims, confidence thresholds and human escalation.
05
Rollout
Full volume with logging on every run, alerts on failure, and a switch that returns the task to humans instantly.
06
Review
A monthly look at accuracy, cost and edge cases, with prompt and rule changes as your process changes.
What we work with
Node.js, TypeScript, Postgres, Redis
WhatsApp Cloud API, Twilio, email and SMS
Retrieval over your own documents
Shopify, WooCommerce and CRM APIs
Queues, cron workers and webhook receivers
Hosted on your infrastructure or ours
What we will not do
Let a model invent facts
Prices, stock and policy answers come from your systems. If the answer is not there, the assistant escalates.
Automate a broken process
If the manual workflow is wrong, automating it just makes the mistakes faster. We fix the process first.
Build a black box
Every run is logged and readable by your team, and you keep the keys, the data and the code.
Name the task. We will cost it.
Brief us
5-step project form →
Email
hello@redlionstech.com
See it built
Case studies →
Studio
Islamabad, Pakistan